When I sometimes have to call a place of business to get directions I shudder & am often amazed when the person I reach cannot tell me clearly how to get there. Either it's a young person who seems to be on their first job, they couldn't find their way out of a closet, they are oblivious as to which planet they are on, or their brain has been warped by a GPS. Regardless, it is very discouraging about the state of things today.